GoToMyPC is a web-based screen-sharing product that allows you to access your computer from any other Internet-connected computer in the world. With GoToMyPC, you have the flexibility to work where, when and how you want. Use your computer’s programs and applications, read and send email, edit files and access network resources as if you were sitting in front of it.
GoToMyPC is designed for individual users, while GoToMyPC Pro and GoToMyPC Corporate allow the central administration of multiple users.
Check out the Compare Plans page to learn more about the differences between GoToMyPC, GoToMyPC Pro and GoToMyPC Corporate.
Winner of many industry awards and backed by Citrix, GoToMyPC holds many advantages over competing products.
Organizations needing GoToMyPC for multiple people should consider GoToMyPC Pro or GoToMyPC Corporate.
To learn more about the differences between GoToMyPC, GoToMyPC Pro and GoToMyPC Corporate, go to the Compare Plans page.
You can buy or sign up for a free trial of GoToMyPC online by clicking one of the following links: Try it free for 30 days or buy it now.
Anyone who has not previously subscribed or tried GoToMyPC is welcome to try it free for 30 days. Just click the appropriate link below to get started.
Try GoToMyPC free for 30 days.
Try GoToMyPC Pro free for 30 days.
For a demonstration of GoToMyPC Corporate, contact sales or call 0 808 234 1427.
When you purchase a monthly or annual GoToMyPC plan, you get:
You may need permission to use GoToMyPC from both your manager and IT department. For your manager, send a link to our Benefits page so they can see the productivity benefits of working remotely. For your IT department, send your request using this email template, which explains how GoToMyPC is secure and reliable and requires no extra IT support.
You can use GoToMyPC for the remote administration and support of computers simply by installing it on those computers and leaving them on and connected to the Internet. If your customers use GoToMyPC, you can support them via the Guest Invite feature, which enables them to invite you to view and control their computers. If you provide extensive technical support, you should consider GoToAssist Remote Support, which allows you to remotely view and control anyone’s computer via the web. Visit www.gotoassist.com for more information.
To access your computer from any other Internet-connected computer, the following is required:
Host Computer (the one you will access remotely):
PC
Mac
Client Computer (the one you use when away from your computer):
Viewer for Windows
Viewer for Mac
GoToMyPC App for iPad and iPhone
GoToMyPC App for Android
Universal Viewer (used with Java-supported, non-Windows operating systems and Windows computers that do not accept downloadable files)
Universal Viewer for Linux and Solaris™
Note: BlackBerry® mobile devices are not supported at this time.
Your host is the Mac or PC that you’re connecting to remotely. It’s called the host because it’s the computer that’s hosting the actual GoToMyPC program. The client computer is the computer you’re sitting in front of that accesses your desktop. It’s called the client because it runs a GoToMyPC web client rather than the program installed on your host computer.
Yes, you can use GoToMyPC to access your Mac from a PC, your PC from a Mac or your Mac from a Mac. When connecting to a Mac, GoToMyPC will automatically launch a Viewer optimized for Mac.
GoToMyPC only uses a small fraction of your bandwidth, so it should not slow you down. For best performance, we recommend using a cable modem, DSL, or better Internet connection.
Yes, GoToMyPC works with computers that have dynamically assigned IP addresses.
GoToMyPC is firewall friendly with little-to-no configuration required. With GoToMyPC, the host computer’s initial communications are through an outgoing TCP connection that is brokered by a Citrix Online server. Most firewalls allow this without any special configuration, as outgoing connections pose little security risk. In some cases, our Direct Connections feature may be blocked because it establishes an incoming connection, but the session will simply continue using the initial connection through the communication server.
In the event that a firewall does initially prevent a connection, you can take a couple of easy steps to enable GoToMyPC with firewalls. The steps you need to take will depend on whether the firewall is installed on the host or client computer.
GoToMyPC is perfect for individual use, small companies or large, enterprise deployment. Whether buying remote access for 1 or 1,000-plus users, GoToMyPC is fully deployable and scalable in a broad range of network environments.
With GoToMyPC you can connect to and use your computer from any other computer with an Internet connection. You can use your computer’s programs and applications, read and send email, edit files and access network resources the same as if you were at your desk. You have full and complete access to everything on your computer, and there is no compromise on speed or functionality for web or non-web applications.
And that’s not all – GoToMyPC has an abundance of features to enhance your remote work experience. For example, File Transfer makes it easy to transfer files between the computer you’re using and the computer you’re accessing. Remote Printing gives you the option to print documents on a local printer or a printer connected to the computer you are accessing.
To use GoToMyPC, first you must register for a free trial or purchase a plan.
After you set up your account, download and install GoToMyPC on the computer you want to remotely access. (Note: You cannot download GoToMyPC remotely. You must be present at the computer you wish to access during installation.) The initial download and installation takes about 2 minutes.
Once GoToMyPC is installed, leave your computer on and connected to the Internet. From any other computer with Internet access – whether in the next room or another country – go to www.gotomypc.com and log in with your username and password. Click the Connect button next to the computer you wish to access and enter your access code. Just like that, you have access to all of your computer’s resources.
Yes, you can use GoToMyPC to access your Mac from a PC, your PC from a Mac, your Mac from a Mac or your PC from a PC. When connecting to your computer, GoToMyPC will automatically launch the Viewer optimized for the type of computer you are accessing.
The most important factor in the speed of GoToMyPC is the speed of your Internet connection. However, there are tweaks and adjustments you can make to optimize GoToMyPC performance.
icon and select Preferences or click View and select Preferences in the GoToMyPC Viewer window. In the Performance tab, choose 256 Colors under Color Quality and move the Performance marker all the way to Better Speed. icon and select Preferences or click View and select Preferences in the GoToMyPC Viewer window. In the Connections tab, select “Allowed between Any Two Computers” or “Only Allowed within Your Network.”GoToMyPC Desktop Shortcut
If you forget the log-in password you created but still have access to the email account associated with your GoToMyPC account, click Forgot your password? below the Log In button. You will receive an email with instructions to change your password.
Remember, your log-in password is the password you use to log in to your GoToMyPC account. Each computer on your account also has a unique access code that you must enter in order to connect. Read more about how to reset your access code below.
If you forget your access code, which is the password you create for a specific computer, you must be physically at the computer you want to access in order to change it. Right-click on the icon in the system tray, select Preferences and then select Authentication. Click the Change Access Code button and follow the prompts. On a Mac, click on the 
icon on the menu bar (at the top of your screen), follow the prompts and press OK.
This is the only way to reset your access code. GoToMyPC Global Customer Support cannot reset your access code for you because the code only resides on your computer – this ensures the privacy and safety of your account.
Since you must be physically present at your computer to reset the access code, please be sure you have your access code memorized before leaving on a business trip or vacation.
Your account password enables you to log in to your GoToMyPC account. This would be useful for changing settings or other account management activities.
Your access code is the password that lets you access your computer remotely. After you log in to your account with your password, you select the computer you want to access and enter the access code to enable that connection.
Your account password and access codes are kept separate for security reasons – if someone found your account password, they would still be unable to access your desktop remotely without your access code.
Previously, GoToMyPC only supported remote access to a computer running a Windows operating system. GoToMyPC now provides the ability to remotely access a computer running a Mac operating system (Mac OS 10.5 and higher) or a PC (Windows 2000 and above, Windows XP or higher recommended).
Some GoToMyPC features are still in development for Mac and not available. Check which features are available.
GoToMyPC for Mac gives you remote access to both Macs and PCs from any computer with Internet access. View and control your Mac or PC as if you were sitting in front of it – from anywhere in the world. You can access all your computer programs, email, files and network resources.
Yes, you can use GoToMyPC to access your Mac from a PC, your PC from a Mac, your Mac from a Mac or your PC from a PC. When connecting to your computer, GoToMyPC will automatically launch the Viewer optimized for the type of computer you are accessing.
GoToMyPC has been a trusted brand for your remote access needs for years. We are proud to include Apple® products in our family and consider “PC” to be more about the “personal computer” than a specific operating system.
We also didn’t want to restrict access to Macs only. With GoToMyPC you can access your Mac from a PC. Or your PC from a Mac. Or your Mac from another Mac. Or your PC from another PC. Whatever platform you’re using, GoToMyPC will work for you.
After you register for GoToMyPC, download and install GoToMyPC on the host Mac or PC you want to remotely access. (Note: You cannot download GoToMyPC remotely. You must be present at the computer you wish to access during installation.) The initial download and installation takes about 2 minutes.
Once GoToMyPC is installed, leave your computer on and connected to the Internet. From any other computer with Internet access – whether in the next room or another country – go to www.gotomypc.com and log in with your username and password. Click the Connect button next to the computer you wish to access and enter your access code. Just like that, you have access to all of your computer’s resources.
Yes, with GoToMyPC for iPad and iPhone you can connect to your Mac or PC using your iPad or iPhone. Download the free app from the App Store.
Note: To use this free application, you must have a current GoToMyPC subscription. If you’re not a subscriber, try it free for 30 days at www.gotomypc.com.
Yes, with GoToMyPC for Android you can connect to your Mac or PC using your Android tablet, OS 3.0 or higher. If you don’t see the app on Google Play, you may not be running Android 3.0 or higher, the minimum system requirement needed to install the app. Support for additional Android devices is coming soon.
Note: To use this free application, you must have a current GoToMyPC subscription. If you’re not a subscriber, try it free for 30 days at www.gotomypc.com.
On your iPad or iPhone:
The GoToMyPC remote desktop application for iPad and iPhone is available on the App Store. From your iPad or iPhone, open the App Store and select GoToMyPC. Tap the FREE button, then tap it again after it changes to INSTALL. The app will install automatically, and a MyPC icon will be added to your iPad or iPhone.
On your Android tablet:
The GoToMyPC app for Android is available free of charge on Google Play. From your Android device, Sign In using your Google username linked to your device. Search for “GoToMyPC”, select the GoToMyPC app and click Install. On the Checkout dialog box, select your device from the “Send To” drop-down menu and click Install. The GoToMyPC app will now be installed in the Apps folder of your Android device.
Note: If you don’t see an Install button, you may not be running Android 3.0 or higher – the minimum system requirement needed to install the GoToMyPC app.
Your iPad or iPhone must be equipped with iOS 4.2 or above.
Your Android tablet must be equipped with OS 3.0 (Honeycomb) or above.
Your host Mac or PC must be equipped with GoToMyPC Version 7, build 533 or above.
To check what version of GoToMyPC is on your computer:
icon in the menu bar, then click About… icon in the taskbar, then click About…If you’re using an old version of GoToMyPC, go back to the icon and select Check for Upgrades…
If there is not a icon on your desktop, then GoToMyPC may not be installed on your computer. To install, log in to www.gotomypc.com. If your computer is not listed on the My Computers page, click the Install GoToMyPC button (or Add Computer button if you already have GoToMyPC installed on other computers). If it is listed but labeled as “Offline,” then click the link to re-install the software.
Yes – you will be able to use standard gestures (such as swiping, pinching and turning your device to view in standard or landscape view) as well as a host of gestures we built to make GoToMyPC easy to use on a mobile device. To review these controls, connect to your host Mac or PC, tap the arrow at the top of the Viewer window, then tap Help.
Of course – just tap the arrow at the top of the Viewer window, then tap Keyboard. (Or you could just do a three-finger tap to bring it up right away.) The GoToMyPC application features special keys, including Alt, Ctrl, Tab and F1-F12, among others. You can also use keyboard shortcuts like Ctrl + C for Copy.
We’ve even developed two modes for typing, so you can work the way that suits you best.
Character mode, identified by the a button at the top-left of the keyboard, sends one character at a time to your host computer.
Preview Text mode, identified by the abc button at the top-left of the keyboard, allows you to type in an unlimited block of text before sending to the host. This allows for faster typing and automatic spellchecking.
Yes, GoToMyPC mobile apps work on 3G and Wi-Fi networks and automatically switch to a better network without disconnecting the session. They are also optimized to handle intermittent network connectivity so your session is not interrupted if you’re on a spotty 3G network.
Yes. Just log in to www.gotomypc.com via the device’s web browser rather than the app itself to access your account information.
Yes. Anyone with a GoToMyPC user account (Personal, Pro or Corporate) and an Android tablet, iPad or iPhone can download and use the GoToMyPC apps.
No, only user accounts are supported on GoToMyPC apps. However, managers can log in to www.gotomypc.com through their device’s browser to manage the account.
GoToMyPC features the same security features whether accessing your computer from an iPad, an iPhone, an Android device or a computer.
All data, including screen images, and keyboard and mouse input, is fully encrypted from end to end using 128-bit Advanced Encryption Standard (AES) encryption. No unencrypted information is ever stored on our system.
GoToMyPC uses a number of conventions to protect access to your computers.
PC users can use Remote Printing to print files using the printer connected to local computer. There are two ways to use Remote Printing:
Learn more about Remote Printing on our Global Customer Support site.
Note: Both Mac and PC users can use the printer connected to the remote computer. Inside the GoToMyPC Viewer window, go through the print commands as you would if you were physically at your remote computer. Select the printer connected to your remote computer. Your printed files will be waiting when you return to that location.
Both Mac and PC users can use the printer connected to the remote computer. Inside the GoToMyPC Viewer window, go through the print commands as you would if you were physically at your remote computer. When you have the option to choose your printer, select the printer connected to your remote computer. Your printed files will be waiting when you return to that location.
PC users can transfer files or synchronize folders between computers using the File Transfer feature.
To transfer files between computers:
To synchronize folders:
PC users have the option to hear alerts, music and other sounds from their remote computer while in session. Volume and muting can be controlled by the Sound button and volume meter in the upper-right corner of the Viewer window.
To change Sound preferences, click File in the Viewer window, then select Preferences. Click the Sound tab.
PC users can use the Guest Invite feature to temporarily share their computer desktop with a person on any other PC in the world.
Invite a guest to your PC:
system tray icon and select Invite Guest to PC.Connect to an invited guest:
Learn more about Guest Invite (including changing guest privileges, chat and using drawing tools) on our Global Customer Support site.
You can change the size of the Viewer window at any time by clicking and dragging the bottom-right corner of the window. Or, to have the Viewer take up the full screen, click View from the top of the Viewer window and select Full Screen.
You also have the option to view the host screen in actual size or scale it to fit inside the Viewer window.
On a PC:
On a Mac:
Yes. You can choose which monitor (or all) to access while in session.
Yes – with GoToMyPC mobile apps you can connect to your Mac or PC using your iPad, iPhone or Android tablet. Download the free app from the App Store Or, download the free app on Google Play.
Note: To use this free application, you must have a current GoToMyPC subscription. If you’re not a subscriber, try it free for 30 days at www.gotomypc.com.
System Requirements:
Yes, your GoToMyPC remote access sessions are completely private and secure. All data, including screen images, file transfers, keyboard and mouse input and chat text, is fully encrypted from end to end using 128-bit Advanced Encryption Standard (AES) encryption. No unencrypted information is ever stored on our system. Read our Security White Paper on our Security & Reliability page for more.
GoToMyPC uses a number of conventions to protect access to your computers.
GoToMyPC is highly reliable. Redundant switches and routers, clustered servers and backup systems ensure reliability and scalability, while web-balancing switches monitor the network flow and transparently distribute server requests among all the servers. In other words, GoToMyPC is up and running when you are.
Because GoToMyPC is a highly secure encrypted service, it provides no security risk to your company. And, because it enhances employee productivity by enabling employees to work from home and remote locations, most companies find great benefits in allowing their employees to use GoToMyPC.
However, should an IT manager believe it necessary to block the GoToMyPC service for some employees, you can prevent unauthorized GoToMyPC use in your company through the GoToMyPC Authorization Management Service. If you are not currently a GoToMyPC Corporate customer, you can enroll in this free service by contacting GoToSales@citrixonline.com. If you are already a GoToMyPC Corporate customer, contact your GoToMyPC account manager to find out how this free service gives you more control over GoToMyPC access in your company.
If you do not wish to enroll in the Authorization Management Service, you can prevent your company computers from being accessed via GoToMyPC by using your firewall to block access to the host poll.gotomypc.com. We do not recommend this method, however, as it prevents all GoToMyPC usage, including your authorized GoToMyPC users.
Citrix Online will never disclose any of your personal information to third parties, and your personal data and activity while using GoToMyPC is fully encrypted during all transmissions. Citrix Online does not have access to this data or to the access code used to generate the unique encryption keys. Therefore, all data transmitted is completely private. Even if an unauthorized party were to gain access to Citrix Online servers, the data for individual connections could not be accessed or compromised.
You can browse our website without having cookies enabled. However, if you want to sign up to try or buy one of our products online, or if you need to log in to an existing account, you will need to adjust your browser’s privacy settings to accept cookies and enable JavaScript. We primarily use cookies to provide you with secure access to your account.
GoToMyPC uses several methods to help you prevent unauthorized access to your computer. Although GoToMyPC has built-in protection features, by far the best protection is simply not to give out or compromise your user name, password or computer access code. Other protective measures include:
icon in the system tray, then select Preferences and the Security tab.No, you cannot catch or be exposed to viruses from downloading our software. We continuously monitor our development environment for viruses and malware, and all of our downloadable software is digitally signed to prevent tampering by third parties. The warning message customers might see when they install the software is a default message displayed by their browser whenever they download executable files.
To increase your security when you invite a guest to view your computer, GoToMyPC includes:
Yes. Through our free Authorization Management Service, GoToMyPC will gladly work with you to block selected Internet-visible IPs while still enabling authorized GoToMyPC account access. For companies who do not currently have GoToMyPC accounts but who wish to block access using our Authorization Management Service, please contact sales or call 0 808 234 1427. If you are an existing GoToMyPC Corporate account customer, please contact your account manager or email GoToAccounts@citrixonline.com.
GoToMyPC will occasionally contact you regarding your account. Here are a few things you can do to ensure an email is from us:
Direct Connections often works with firewalls, because it starts via an outgoing signal. However, because the feature establishes an incoming connection, some firewalls may block Direct Connections, or give you a warning message asking for your permission to allow it. If Direct Connections is blocked, the session will simply continue using the initial connection through the communication server.
To cancel online anytime during your free trial, simply log in and go to the Billing Information page. Select the No, I do not wish to subscribe at this time option and click the Save Changes button. Your account will then expire when your free trial ends. Otherwise, at the end of your free trial period you may be automatically subscribed at the Monthly Plan price.
If you want to completely remove GoToMyPC from your computer, click your computer’s Start menu and select Settings > Control Panel > Add/Remove Programs.
To cancel your paid subscription plan, log in and go to the Billing Information page. Select the No, please cancel my subscription… option and click the Save Changes button. Because your service is pre-paid, it will continue until the end of your current paid subscription period. At that time, your plan will be discontinued and will not renew again.
On a PC:
Click your Start menu and select Settings > Control Panel > Add/Remove Programs. Select GoToMyPC from the list and click Remove.
On a Mac:
Open your Finder window and select Applications. Find GoToMyPC and drag it to the Trash in your dock.
We are required to charge VAT (Value Added Tax) in accordance with the local legislation of each European Union member state.
We collect VAT from all customers with UK billing addresses as well as those with non-UK EU billing addresses who do not provide us with a VAT registration number.
We do not charge U.S. sales tax at this time.
To learn more about VAT, please visit our VAT FAQs.
You can make changes to your plan online at any time. Log in to your account and click My Account in the left navigation bar, then Plan Selection.
You can also contact Global Customer Support to make any adjustments to your account.
Log in to your account. If your account has lapsed, you should automatically be forwarded to the Plan Selection page under My Account. From there, simply select the plan you want, click Continue and enter your billing information. You account will reactivate immediately.
Log in and select the Billing Information page to review or update your credit card or other billing information for your account.
You can check your account history by logging in and going to your Account History page.
Yes. All of your receipts will be stored on your Account History page. You will also receive a receipt via email for your first subscription purchase, subsequent renewals and anytime you change your subscription plan thereafter.
Contact Global Customer Support with any billing questions you have.
Signing up and distributing GoToMyPC to users is easy and requires no additional help from IT.
Yes, you can generate Activity Detail reports on GoToMyPC Pro and a plethora of reports (including user Activity Detail reports, Manager Activity Report, Shared Access Report and many more) on GoToMyPC Corporate.
Yes, GoToMyPC is HIPAA- and GLBA-compliant. To learn more, read our white papers:
Yes – you can enforce security settings and control which features users and user groups can have access to from the Administration Center.
Yes, GoToMyPC Corporate support RADIUS SecurID as a third-party provider of two-factor authentication.
RSA SecurID is based on something you know (a password or PIN) and something you have (an authenticator). As the GoToMyPC Corporate administrator, you set the authentication policy to require RADIUS in the authentication settings section of the Administration Center. For more information, check out www.rsa.com or ask your account rep.
RADIUS SecurID is not available with GoToMyPC Pro.
Yes. As a GoToMyPC Corporate administrator, you can select multiple users to have Shared Access on one computer.
To share a single PC with multiple users:
Shared Access is not available with GoToMyPC Pro.
